The Terms and Conditions

6. Delivery of Your Goods

• All Goods are sold new and sealed in their original packaging as sent by the supplier, unless stated otherwise, either by the website, or by any of our representatives on the phone, email or chat.
  
  
• Soundsmusical.com reserves the right to enforce quality checks on any products it might find susceptible to be damaged in transit. Soundsmusical.com will add protective packing material and re-seal any product that passed a quality check satisfactorily and add a quality assurance certificate to any such product.
  
  
• Soundsmuscial.com will use only reputable courier companies to deliver goods to you.
  
  
• Once an order has been dispatched from us, it is usually delivered the next working day (unless you have requested your delivery to be upgraded as in clause 6. VI., or live outside mainland UK, including Isle of White and the Scottish Isles).
  
  If your order contains more than 1 item, we may deliver such products on different days.
• As your order will be delivered to you buy courier, Soundsmusical.com cannot commit or guarantee to delivery times, standard delivery times are between 9am and 5pm, Monday to Friday.
  
  
• You can upgrade your delivery to a premium service, i.e. before 9.00am, 10:30am or 12.00 noon. Weekend deliveries are also available, please contact our customer serive department to inquire about the relevant costs should you wish to upgrade your delivery.
  
  
• Unless stated otherwise on your order confirmation, all products sold are flat packed and larger items such as Digital Pianos will require assembly. Please note that for safety reasons due to the size and weight of these products, we recommend that 2 people assemble all Digital Pianos.
  
  
• Deliveries of heavy items are made to ground level ONLY. We can arrange delivery upstairs or steps upon request at additional cost. The responsibility of informing us that a heavy item should be delivered to any floor other than the ground floor is the customer's. Please note that the courier might refuse to deliver a heavy item to any floor other than the ground floor. Soundsmusical.com is not liable to any additional costs incurred due to the customer's failure to notify the company of the need to deliver to any floor other than the ground floor. In such cases, the customer will be liable to all additional costs incurred by the courier, the customer or the company.
  
  
• WE STRONGLY ADVISE THAT YOU GAIN ASSISTANCE WITH HEAVY ITEMS, OUR COURIERS WILL ONLY DELIVER TO YOUR FRONT DOOR AS THIS IS THE EXTENT OF THEIR INSURANCE AND RESPONSIBILITIES.
  
  

7. Delivery Charges

8. Passing of Risk

9. Damaged on Delivery and Missing Goods

10. Your right to return the products to us

• 60 Day Return Policy (un-opened)
  
  Soundsmusical.com operates a 60 day return policy: You may return the product(s) to us for a refund within 60 days. Such returns are subject to payment of transportation charges (Please refer to clause 11) and provided the following conditions are met:
  
  
  • You inform us of your decision to return the goods within 60 days (commencing the day after you receive the goods).
    
    
  • The product(s) packaging has not been opened or used and no seals have been broken (including seals replaced by Soundsmusical.com at any case in which a product had been quality checked).
    
    
  • All additional packaging originally used to send the product(s) to you is used to ensure the safe return of the product back to us. THIS WILL BE YOUR ULTIMATE RESPONSIBILITY.
    
    
  • Soundsmusical.com reserve the right to reject any product(s) that appear to have been opened or used. In such cases you are liable to pay a re-stocking fee which will be 10% of the value of the items you wish to return.
    
    
  • Your refund can only be processed once the product(s) have been returned back to us and checked by our staff to meet these conditions.
    
    
  • You must follow the procedure detailed in clause 10. C) below.
    
    
• 60 Day return policy (Change of Heart)
  
  Soundsmusical.com also holds a 60 Day return policy due to change of heart: If you simply changed your mind about a product(s) that you have received (having tried them), you may wish to return the product(s) to us for a refund. Such returns are subject to payment of transportation charges (please refer to section 11) and provided the following conditions are met:
  
  
  • You inform us of your decision to return the goods within 60 calendar days (commencing the day after you receive the goods).
    
    
  • The goods are retuned in their original packaging and good condition.
    
    
  • With the product(s) will be enclosed any accessories, in box warranties and other materials supplied within the box.
    
    
  • All packaging originally used to send the item to you is used to ensure the safe return of the product back to us. THIS WILL BE YOUR ULTIMATE RESPONSIBILITY.
    
    
  • The products are securely sealed.
    
    
  • You must follow the procedure detailed in clause 10. C) below.
    
    
• To ensure we can process your request efficiently and as quickly as possible:
  
  Please contact us on 020 8366 6638 between 09:00 and 18:00 Monday to Friday to make arrangements for the return.
  
  Our Customer Service Team will provide you with a returns number which must be securely attached to the outside of the products(s) that you are returning.
  
  Soundsmusical.com will then arrange for the product(s) to be collected by a courier chosen by us. A mutually convenient time and collection address will be arranged and transportation costs will apply. (Please see section 11 for amounts).
  
  It is important that on the day agreed to collect your items that you ensure the items are collected. A failed collection will result in you being liable to additional charges.
  
  Collections for items over 30KG are only possible from Ground floor locations. It is your responsibility to ensure the item is at the ground floor prior to the agreed collection time.
  
  You will be refunded the total cost of your order minus any transportation fees and.or failed collection that apply.
  
  Ensure the following address is clearly labelled on the goods with the returns number:
  
  Soundsmusical.com Returns
  83 Southbury Road
  Enfield
  Middlesex
  EN1 1PJ
  
  Returns Number (insert number given to you at point of request)
  
  By following these procedures you will help to ensure that the product(s) arrive at the correct destination, in the condition that they were sent and within a reasonable amount of time.
  
  Please note that in the event you return a product that is damaged through misuse by you, or a product is returned outside the reasons as in clause 10. B) with no fault found, any cost incurred by us will be payable by you.

11. Transportation Costs

12. Refunds and Cancellations

13. Warranties

• Guitars
  
  All Classenti guitars are covered by a standard 5 year warranty.
  
  
• Amplifiers
  
  All Classenti amps are covered by a standard 5 year warranty.
  
  
• Digital Pianos
  
  All Classenti pianos are covered by a standard 5 year warranty.
  
  
• String Instruments
  
  All Classenti string instruments are covered by a standard 5 year warranty.

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