| Orders |
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| Q: |
What types of payment do we accept? |
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Visa, Mastercard, UK Maestro, Solo, Cheque, Cash, Bank Transfer. |
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| Q: |
How do I know if it is safe to use my credit card or debit card? |
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All payments online, through this website are secured by using 128 bit encryption. This is the most secure method of encrypting data making your details totally secure. |
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| Q: |
Are international orders accepted? |
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Soundsmusical.com ship to most off-shore islands and European countries. Please read our Shipping information listed under "section 8" of our Terms and Conditions for more information. |
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| Q: |
What happens if a product I want is out of stock? |
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We will notify you if delivery will be outside of the normal 14 day service. |
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| Q: |
What is the policy on cancelling orders? |
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All cancellations must be made in writing and sent to service@soundsmusical.com. |
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| Q: |
I pay tax on my order? |
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All product prices displayed on this site are inclusive of UK VAT and payable by you. |
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| Q: |
Will I get a receipt for my order? When does this arrive? |
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Once your order has been processed, you will receive an email confirming your order, the order details and its contents.
This email is also used as receipt for your order. |
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| Q: |
Can I make changes to my order after it is placed? |
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Yes this is possible, all changes must be made in writing to customer-service@soundsmusical.com.
Please note it is not possible to change an order once it has been shipped. |
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| Q: |
Do I have to create an account with you to be able to place an order? |
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Yes. Your account holds details that we require to process your order such as your contact information. |
